Troubleshooting
Everyone
Fast things to try
- Hard refresh the page once to make sure the latest player logic loads.
- Try the full Live + Chat page if the smaller home-page live player buffers.
- Wait a moment for the player to recover to a safer quality level on mobile.
If the stream still will not play
- Try another device or network to see whether the problem follows the stream or the device.
- If only one phone or browser is failing, include that device model and browser when reporting the issue.
- If the guide updates but the player never starts, the problem is usually on the playback side rather than the schedule data side.
